Privacy Policy

1. Our Commitment to Privacy

Dangar Island Wellness Retreat ("the Retreat", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, making a booking or receiving our services, you consent to the collection and handling of your information as described in this Privacy Policy.

2. Contact Details

3. Information We Collect

Depending on the services you receive, we may collect:

Personal Information

This may include:

• Full name
• Residential address
• Postal address
• Telephone number
• Email address
• Date of birth
• Emergency contact details
• Payment information
• Booking history

Health Information

As part of providing safe wellness services, we may collect limited health information including:

• Medical history relevant to treatments
• Current medications
• Allergies
• Pregnancy status
• Existing injuries
• Previous surgeries
• Lifestyle information
• Wellness goals
• Dietary requirements
• Information provided during consultations

Health information is considered sensitive information under Australian privacy law and is handled with additional care.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Cookies and similar technologies

This information assists us in improving our website and services.

4. How We Collect Information

Information may be collected when you:

• complete booking forms;
• make an online booking;
• attend consultations;
• participate in treatments or retreats;
• purchase products;
• subscribe to newsletters;
• contact us by email or telephone;
• complete questionnaires;
• submit testimonials;
• use our website;
• communicate with us through social media.

We generally collect information directly from you.

In limited circumstances, we may receive information from:

• your authorised representative;
• your parent or guardian (where applicable);
• your treating health professional (with your consent).

5. Why We Collect Your Information

We collect personal information to:

• provide wellness services;
• manage appointments;
• assess treatment suitability;
• develop personalised wellness programs;
• process payments;
• communicate regarding bookings;
• respond to enquiries;
• improve customer service;
• comply with legal obligations;
• maintain business records.

Health information is collected only where reasonably necessary for providing safe and appropriate services.

6. Children

Where services are provided to clients under 18 years of age, personal information will generally be collected from or with the consent of a parent or legal guardian.

Parents or guardians may request access to information relating to their child, subject to applicable privacy laws.

7. Overseas Visitors

We welcome clients visiting Australia from overseas.

Your personal information will generally be handled in accordance with Australian privacy laws while receiving services from us.

If you reside outside Australia, you acknowledge that Australian privacy laws will apply to the handling of your information while engaging with our services.

8. Payment Information

Online payments are processed through secure third-party payment providers.

We do not store complete credit card details on our own systems.

Payment providers are responsible for securely processing payment information in accordance with applicable security standards.

9. Use of Personal Information

We may use your information to:

• provide consultations and treatments;
• schedule appointments;
• send appointment reminders;
• prepare wellness plans;
• communicate regarding products or services;
• issue invoices and receipts;
• respond to feedback;
• improve our services;
• conduct quality assurance;
• comply with legal requirements.

Where you have provided consent, we may also send information about future wellness programs, workshops or promotional offers.

You may opt out of marketing communications at any time.

10. Disclosure of Information

We do not sell your personal information.

We may disclose information where reasonably necessary to:

• payment providers;
• booking software providers;
• IT service providers;
• accountants;
• insurers;
• legal advisers;
• government authorities where required by law.

Health information will only be disclosed where:

• you have provided consent;
• disclosure is required or authorised by law;
• disclosure is necessary to prevent a serious threat to life, health or safety.

11. Storage and Security

We take reasonable steps to protect personal information from:

• unauthorised access;
• misuse;
• interference;
• loss;
• unauthorised disclosure;
• alteration.

Security measures may include:

• password-protected systems;
• secure cloud storage;
• encrypted payment processing;
• restricted staff access;
• secure disposal of records.

While we take reasonable precautions, no electronic system can be guaranteed to be completely secure.

12. Retention of Information

We retain personal information only for as long as reasonably necessary:

• to provide services;
• to meet legal obligations;
• for taxation purposes;
• for insurance requirements;
• for dispute resolution.

When information is no longer required, it will be securely destroyed or de-identified where appropriate.

13. Access to Your Information

You may request access to the personal information we hold about you.

Requests should be submitted in writing to:

enquiries@wellnessretreatnsw.com.au

We will respond within a reasonable period.

Access may be refused where permitted under Australian privacy legislation.

14. Correction of Information

If your information is inaccurate, incomplete or out of date, please notify us.

We will take reasonable steps to correct your information as soon as practicable.

15. Marketing Communications

With your consent, we may send:

• newsletters;
• wellness updates;
• event invitations;
• retreat announcements;
• promotional offers.

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

Operational communications relating to bookings may still be sent where necessary.

16. Photography and Testimonials

We may request your permission to use:

• photographs;
• videos;
• testimonials;
• reviews.

These materials may be used for:

• our website;
• brochures;
• social media;
• promotional materials.

We will not use your image or testimonial without your prior consent.

You may withdraw your consent at any time by contacting us. Withdrawal will apply to future use and will not require us to remove materials already published where removal is not reasonably practicable.

17. Cookies

Our website may use cookies to:

• improve website functionality;
• remember user preferences;
• analyse website traffic;
• enhance user experience.

You can disable cookies through your browser settings, although some website features may not function correctly.

18. Website Analytics

We may use website analytics tools to understand how visitors interact with our website.

These tools may collect aggregated, non-identifiable information including:

• page visits;
• session duration;
• browser type;
• geographic region;
• device type.

This information helps us improve our website and services.

19. Overseas Disclosure of Personal Information

Dangar Island Wellness Retreat primarily stores and processes personal information in Australia.

However, some of our trusted third-party service providers (such as cloud hosting, email platforms, online booking systems, customer relationship management software, or payment gateways) may store or process information on servers located outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles or is otherwise subject to comparable privacy obligations.

20. Data Breach Response

We maintain procedures to identify, assess and respond to suspected data breaches.

If we become aware of an eligible data breach involving personal information that is likely to result in serious harm, we will:

• investigate the incident promptly;
• take reasonable steps to contain the breach;
• notify affected individuals where required;
• notify the Office of the Australian Information Commissioner (OAIC) where required under the Privacy Act 1988 (Cth).

21. Your Privacy Rights

You have the right to:

• know what personal information we collect about you;
• request access to your personal information;
• request correction of inaccurate or incomplete information;
• withdraw consent for marketing communications;
• enquire about how your information has been handled; and
• make a privacy complaint.

Requests may be made using the contact details provided in this Policy.

22. Privacy Complaints

If you believe your privacy has been affected, please contact us in writing.

We aim to acknowledge your complaint within five (5) business days and will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Telephone: 1300 363 992

The OAIC provides independent information about privacy rights and complaint processes.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.

The latest version will always be published on our website.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.